The Real Return Policy At The Home Depot

You really need your receipt to get credit for your returns. Otherwise, shop at Lowe's or we will need to invade your privacy. We don't really care that the Commissioner of Motor Vehicles told us not to do this. There are cases where a credit may not be issued and we are not telling anyone how we determine this. Basically, it is our policy to know and document exactly who you are and keep careful track of all of your returns. We like the customers who spend money at our stores, but we really don't trust them to tell us the truth about their identities.

What is your return policy for items bought in stores?

Returns with original receipt after 90 days of purchase.

The Home Depot requires a small invasion of your privacy in order to process delayed returns - your DATE of BIRTH, your DRIVERS LICENSE NUMBER and your NAME will be entered into our national computer database to do with as we please - there are no exceptions to this policy.

A store credit or credit to a Home Depot Commercial Credit Account may be issued for the original purchase price.**

Returns with an original sales receipt within 90 days of purchase.

Any purchase made by credit card will be refunded to the original credit card.
Any purchase made by cash or with a debit card will be refunded in cash.* Purchases in Canada made by debit card are refunded to the debit card.
Any purchase made by a check that has cleared the 15-day waiting period will be refunded in cash.*
Any purchase made by a check that has not cleared the 15-day waiting period will be refunded as a store credit.
Any purchase made by store credit, gift certificate or Gift Card will be refunded as store credit.
Any purchase made by gift check will be refunded in cash.*

Returns without a receipt.

The Home Depot requires a small invasion of your privacy in order to process ALL returns without a store receipt - your DATE of BIRTH, your DRIVERS LICENSE NUMBER and your NAME will be entered into our national computer database to do with as we please - there are no exceptions to this policy.
A store credit or credit to a Home Depot Commercial Credit Account may be issued based on the lowest selling price of the returned merchandise.

*Home Depot will issue a check for refunds over $1,000 (checks are mailed from Home Depot's Store Support Center in Atlanta, GA).

**Sales tax will not be refunded on purchases over 90 days or without a receipt in Massachusetts and Connecticut.

Note: The Home Depot reserves the right to request valid identification prior to accepting merchandise for a return. This includes demanding your DATE of BIRTH, your DRIVERS LICENSE NUMBER and your NAME and entering such into our national computer database to do with as we please. Special Order Merchandise Refund Policy: Some restrictions do apply. See the Special Services Desk for details. Gift Cards, gift certificates, and store credit cannot be exchanged or returned for cash, credit or check. The Home Depot reserves the right to limit or refuse to accept the return of certain merchandise at any time and for any reason. The Home Depot will only accept the return of merchandise purchased from a "The Home Depot" store. Purchases made at EXPO Design Center, Home Depot Supply, Home Depot Landscape Supply, The Floor Store or any other Home Depot Company may not be returned at The Home Depot.

What is your return policy for items bought online?

Returns with an original customer agreement within 90 days of purchase.

Return the product to your local Home Depot store*.

A refund will be issued to the original credit card.

Returns with original customer agreement after 90 days of purchase.

Return the product to your local Home Depot store*.
The Home Depot requires a small invasion of your privacy in order to process delayed returns - your DATE of BIRTH, your DRIVERS LICENSE NUMBER and your NAME will be entered into our national computer database to do with as we please - there are no exceptions to this policy.
A store credit or credit to a Home Depot Commercial Credit Account may be issued for the original price shown on the customer agreement.**

Returns without an original customer agreement.

Return the product to your local Home Depot store*.
The Home Depot requires a small invasion of your privacy in order to process ALL returns without a store receipt - your DATE of BIRTH, your DRIVERS LICENSE NUMBER and your NAME will be entered into our national computer database to do with as we please - there are no exceptions to this policy.
A store credit or credit to a Home Depot Commercial Credit Account may be issued based on the lowest selling price of the returned merchandise.

*If there isn't a Home Depot store in your area, please
e-mail or call our Internet Customer Service Center at 1-800-430-3376 to schedule a return via UPS. Note: Unless an item(s) is damaged, the same fee applied to your UPS delivery will be charged for return. However, we never charge restocking fees.

** Sales tax will not be refunded on purchases over 90 days or without a receipt in Massachusetts and Connecticut.

Note: The Home Depot reserves the right to request valid identification prior to accepting merchandise for a return. This includes demanding your DATE of BIRTH, your DRIVERS LICENSE NUMBER and your NAME and entering such into our national computer database to do with as we please. Gift Cards and gift certificates cannot be exchanged or returned for cash, credit or check. The Home Depot reserves the right to limit or refuse to accept the return of certain merchandise at any time and for any reason. The Home Depot will only accept the return of merchandise purchased from a "The Home Depot" store. Purchases made at EXPO Design Center, Home Depot Supply, Home Depot Landscape Supply, The Floor Store or any other Home Depot Company may not be returned at The Home Depot.

Effective October 2002